Client data is isolated per tenant, integration credentials are encrypted, and every action is recorded. Atu works to recognised security standards such as Cyber Essentials, ISO 27001, and SOC 2 Type II.

Join the waitlist at atuagent.com. We invite MSPs as onboarding opens up.

The AI technician for your MSP

Atu connects to your PSA and RMM, resolves L1 tickets on its own, and runs your automations across every client. Your technicians keep the work that actually needs them.

Can't sign in after coming back from leave

Sarah Whitmore · sarah.w@harborlogistics.com

09:41:12 HaloPSA Ticket received and assigned to Atu
09:41:15 Atu Triaged as password reset — account lockout after expired credentials
09:41:22 Atu Verified requester against the Harbor Logistics directory
09:41:38 Atu Reset password, unlocked account, required change at next sign-in
09:41:54 Atu Replied to Sarah Hi Sarah — your account is unlocked and your password has been reset. You'll be asked to choose a new one when you sign in. — Atu, for Harbor Logistics IT
09:42:03 Atu Ticket closed

Works with the tools you already run

Action1
NinjaOne
N-able
Datto RMM
Kaseya
Atera
ConnectWise
Autotask
Halo
IT Glue
Hudu
CIPP
Microsoft 365
Teams
Pax8
Sherweb
Ingram Micro

Most of your queue doesn't need a human

Password resets, lockouts, the fixes you've scripted a hundred times. Atu works those tickets end to end and hands you the ones that matter.

Connect

Plug in your PSA and RMM.

Let Atu work

It triages, fixes, replies, and closes.

Stay in control

You set the permissions. Everything is recorded.

One plan. Less than a hire.

The maths

One L1 engineer: £2,292 / month
Atu base plan: £1,250 / month
AI actions included: 500 / month
Setup fee: £0
Contract: Monthly

Early access.
Priority onboarding.

Connect your PSA and RMM on day one. Atu starts working the routine half of your queue the same week.

Questions

What is AI MSP automation?

Software that does an MSP's routine work autonomously: resolving L1 helpdesk tickets and running maintenance across client devices through the PSA and RMM. Atu is built for exactly this.

Which RMM tools does Atu work with?

You build a workflow once — scripts, reboots, checks — and run it on any client through their RMM, from Action1 and NinjaOne to N-able and Datto RMM.

Which PSA tools does Atu work with?

Atu reads the ticket queue from your PSA — ConnectWise, Autotask, Halo — resolves routine L1 requests end to end, and escalates the rest with its diagnosis attached.

Can AI really resolve helpdesk tickets on its own?

For a defined class of L1 tickets, yes: verify the requester, perform the fix, reply, close. Atu acts only within the permissions you set, and every action is recorded.

How secure is Atu?

Client data is isolated per tenant, integration credentials are encrypted, and every action is recorded. We work to recognised security standards such as Cyber Essentials, ISO 27001, and SOC 2 Type II.

How do I get access?

Join the waitlist. We invite MSPs as onboarding opens up.